Intelligent Knowledge Base
Intelligent Knowledge Base lets your product answer questions from uploaded materials. End users ask questions; the system retrieves relevant content and returns answers with cited files, sections, or page numbers. It fits help centers, policy Q&A, technical docs, training materials, and internal knowledge search. Intelligent Customer Service, Digital Employee, and Intelligent Knowledge Base are all built with the superun General Agent. Each uses a subset of its capabilities for a specific scenario.What it can do
- Support PDF, Word, Excel, PPT, and similar formats.
- Parse materials into searchable text and build a dedicated knowledge base.
- Answer from knowledge-base content and cite sources for key conclusions.
- Clearly say when no supporting material is found.
- Read-only by default: does not modify, delete, or rename source files; does not search the public web by default.
Parsing, indexing, and Q&A are prepared by superun as needed. You usually do not need to manage these dependencies yourself.
What to prepare
Enable in superun
1
Click Use
Open Intelligent Knowledge Base in the Skill Library and click Use in the top right.
2
Upload and index
Upload materials in the knowledge-base panel and wait for parsing and indexing.
3
Embed the Q&A entry
Place the Q&A entry in your product and validate answers with typical questions.
4
Keep it current
Replace outdated files regularly to maintain quality.
Usage principles
- Ground answers only in uploaded materials; do not invent missing content.
- Show the source file and section or page for important conclusions.
- If nothing relevant exists, say so clearly instead of guessing.
- Do not use public web search to fill gaps by default; design a separate source strategy if external info is required.
- Confirm content permissions before upload so private material is not exposed to end users.
- Enabling or disabling this skill may change project code and consume compute credits.