What this guide covers
- The entry points and end-to-end flow
- How to purchase and share / gift
- How recipients redeem
- The My purchases and Redemption history lists
- Key rules and FAQ
Entry points
You can reach Gift Cards from any of:- Account menu: avatar in the top-right → Gift Cards.
- Pricing dialog: a Gift Cards entry sits in the top-right of the top-up / pricing dialog.
- Collaboration sidebar: collaboration / team-related pages expose a Gift Cards entry in the sidebar (exact placement varies by collaboration context).
- Public redeem page: the redeem page itself is a standalone H5 at
/redeemCard/{code}, viewable without login.
Exact icon, location, and copy follow the current product version.
Purchase a gift card
From the Gift Cards page you can create a new card:| Field | Description |
|---|---|
| Credit amount | Custom credit denomination (not limited to fixed tiers) |
| Quantity | Cards to create in one go—handy for batch gifting |
| Message | An optional message that appears on the redeem page |
| Style | Pick a card style (available styles follow what the product offers) |
Whether a special bulk-purchase flow (large enterprise orders, custom messages, dedicated styles, etc.) is exposed follows the in-product description.
Sharing / gifting
Each gift card includes:- Redemption code: a plain-text string you can type into the redeem page.
- Gift card link: shaped like
https://superun.com/redeemCard/{code}and opens the redeem page directly. - QR code: the link as a QR code, ideal for mobile / WeChat distribution.
- Copy link / code → send via any IM, email, or internal system.
- WeChat sharing: share the link / card image into WeChat; recipients can scan or long-press to recognize the QR code to open it directly.
- Print or screenshot: export the QR code / card image for offline scenarios.
Exact share button placement and image-download support follow the current product version.
Redemption flow
The recipient redeems like this:- Open the public redeem page via the link / QR / code (path
/redeemCard/{code}). - The card face (credit amount, message, style) previews without login—browsing isn’t gated.
- Click Redeem now:
- Signed-in users go straight to redemption confirmation.
- Signed-out users sign in / register first, then return to the flow.
- After confirming, Compute Credits land in the redeemer’s account and show in My Compute Credits.
Common reasons redemption fails
- Already redeemed: each gift card is single-use and can’t be redeemed twice.
- Code missing / expired: the link was truncated, mistyped, or the card has lapsed.
- Account constraints: some scenarios require a specific account scope—follow the on-page guidance.
Exact failure copy follows the in-product version.
List semantics
Two lists are exposed for gift cards:My purchases
- All gift cards you have purchased.
- Each entry includes: credit amount, creation time, redemption code, gift card link, order ID, status (unused / used).
- While unused, you can keep sharing the link or code; once used, the card details show the redemption info.
Redemption history
- Cards you have redeemed as a recipient, useful for reconciliation and lookback.
- Typically includes redemption time, source (when public source info exists), and credit amount.
Columns, filters, and sort orders follow the current product version.
Key rules
- Validity: gift cards are valid for about 10 years by default; the precise expiry follows the card face or the My purchases detail.
- Single-use: each card can be redeemed once—no second use, no further re-gifting after redemption.
- Shareable, not divisible: the card is gifted / redeemed as a whole—you cannot split the amount into multiple cards.
- Credit ownership: after redemption, Compute Credits belong to the redeemer’s account and follow that account’s existing credit usage rules.
Refunds & cancellation
- Whether you can cancel / refund a card before redemption: Rules follow the in-product description; reach out to customer support if needed.
- After redemption, refunds / cancellations are typically not supported since Compute Credits have already landed in the recipient’s account.
Enterprise scenarios
- Enterprise users can use gift cards for internal incentives, batch distribution, and campaign rewards.
- Whether enterprise gift cards go through the unified invoicing and bank-transfer payment flows follows the existing enterprise top-up and invoicing rules—see Billing Announcements and Pricing.
Whether bulk customization (custom styles, bulk messages, API distribution, etc.) is exposed follows the in-product description.
FAQ
- Can I lock the recipient? You can deliver the link / QR / code to a specific person, but anyone with the redemption code can redeem, so handle it carefully.
- What if someone else redeems it first? Check the card status in My purchases first; if you suspect abuse, reach out to customer support.
- Can I send the same card via email broadcast? You can, but consider one card per person to avoid contention on a single code.
- Can’t find a redemption record? Make sure you’re signed in with the same account that originally redeemed the card.
superun website
Visit the official website to use the gift card features.