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General troubleshooting workflow

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Standard steps

Step 1: Understand
  • Copy error messages
  • Ask the AI what they mean and where the bug might be
  • Do not ask for random code changes on sight
Step 2: Troubleshoot
  • Click Troubleshoot
  • Let the system fix common issues
  • Troubleshoot is free and does not use Compute Credits
Step 3: Consult
  • If Troubleshoot fails, use consultation mode
  • Discuss options with the AI
  • Execute only after alignment
Step 4: Roll back
  • For complex regressions, roll back to a good version
  • Try a different fix path
  • Avoid error spirals
Step 5: Network and cache
  • Check connectivity
  • Clear browser cache
  • Try another browser
💡 Tip： Understand first, then fix. Troubleshoot is free — try it early. Most issues resolve with Troubleshoot, consultation, rollback, and cache clears.

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System errors

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Errors during generation

Symptoms：
  • Network errors while generating
  • Task stuck in progress
  • Chat frozen
Fixes：
  1. Wait： Ignore transient errors until generation finishes
  2. Verify： Check the project after completion
  3. Troubleshoot： If problems remain, click Troubleshoot
  4. Regenerate： Roll back or regenerate if Troubleshoot fails
💡 Tip： Mid-generation errors are often temporary — wait for completion before deciding.

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Network error after Troubleshoot

Symptoms：
  • Network errors after Troubleshoot
  • Project feels broken
Fixes：
  1. Refresh： Reload the page
  2. Troubleshoot again： Click Troubleshoot under the chat
  3. Wait： Allow auto-recovery
  4. Verify： Confirm the project recovered
💡 Tip： Refresh and Troubleshoot again — usually enough.

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Data loss recovery

Symptoms：
  • Empty project after service shutdown
  • Data cleared
Fixes：
  1. Top up： Recharge on Account
  2. Auto recovery： Services and data restore after top-up
  3. Manual recovery if needed:
  • Click Troubleshoot
  • Launch → Publish → Update to republish
Prevention：
  • Monitor Compute Credits balance
  • Act on low-balance alerts
  • Back up important projects regularly
⚠️ Note： After shutdown, some data may be cleared. Keep enough balance to avoid unexpected stops.