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This page collects common user-reported issues and fixes for superun so you can locate and resolve problems quickly.

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Data rollback and unexpected edits

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Symptom

Content reverts to an older version the next day after edits, or content disappears and merges into another category.

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Fix

When data loading fails, model code may re-initialize old data. Prefer:
  • Manage data in a separate admin backend： Separate data management from model logic so a load failure does not re-initialize data
  • Let the model modify data directly： Reduce intermediate steps that cause inconsistency

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AI try-on generation fails

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Symptom

AI try-on generation errors, and repeated fixes do not help.

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Fix

Usually caused by headers parameters breaking body serialization:
  1. Check headers in the API request
  2. Ask the AI to find extra headers
  3. Ensure headers and body serialization formats are consistent
  4. Remove unnecessary headers configuration

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Errors after credits run out

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Symptom

After topping up credits, the session ends abnormally and you cannot continue.

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Fix

  1. Check logs： Confirm the exact error after the credit top-up
  2. Use Auto-fix： Use Auto-fix in superun to clear abnormal state
  3. Retest： Confirm the session can continue after the fix
💡 Tip： If it persists, contact support and share relevant logs.

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Admin URL and APP deployment

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Symptom

Users ask for the admin URL and how to download an APP.

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Fix

Current limits：
  • superun currently generates web apps only, not native apps
  • For an admin backend, generate the backend first, then configure further
  • The admin URL is provided after generation; exact location depends on your deployment
Suggested flow：
  1. Generate an admin system with superun
  2. Get the admin access URL
  3. For mobile, consider responsive design or a PWA

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Browser compatibility

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Symptom

Safari (especially older versions such as Safari 16.1 / macOS 13) shows a blank page, or some networks cannot access the site.

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Fix

  1. Recommended browsers： Chrome, Edge, or a recent Safari
  2. System update： Upgrade macOS for a newer Safari
  3. Network test： Visit https://net-test.superun.app/
  4. Device tip： Prefer desktop; phone and iPad adaptation is still improving

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Preview and interaction issues

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Symptom

Preview will not open but the published link works; you have credits but cannot type or operate; preview stuck on a state page; or a fix stops working again.

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Fix

  1. Preview will not open：
  • Check network; visit https://net-test.superun.app/
  • Try opening preview in a new tab
  • If the published link works, refresh the browser
  1. Have credits but cannot operate：
  • Select Generate demo first; after it finishes you can edit via chat
  • Ensure the initial demo generation has completed
  1. Preview state does not update：
  • Click Auto-fix
  • Refresh the entire browser page (not an in-page refresh)
  • If Auto-fix shows Run, click it
  • Close the browser and reopen the project
  1. Features keep breaking：
  • Later AI edits may have undone the feature
  • Use version history to roll back to a working version
  • Avoid endless tweaks in one conversation; stop and change approach

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Published content does not update

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Symptom

After publish, the share link or refreshed demo still shows the old version, or edits do not appear live.

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Common causes

  1. Browser cache： Old page cached
  2. Cloud service disabled： Database and backend stop; frontend may still load but data cannot update
  3. Publish incomplete： Network drop or closing the page early

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Fix

  1. Hard refresh： Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
  2. Sign out and reopen the share link
  3. Check cloud status： Go to Build → Skill Library → superun Cloud and confirm cloud is enabled
  4. Re-enable cloud： If cloud was just toggled, wait 1–2 minutes, then refresh
💡 Tip： After a successful publish, click Reopen next to the share link to bypass local cache.

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Performance

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Symptom

Slow page load, especially on mobile.

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Fix

  1. Check network： Test speed first
  2. Optimize images： Large images or files slow loads
  3. Ask the AI： Describe the issue and request an optimization plan
  4. Design for real users： Do not assume all users have fast networks

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Network errors and stuck tasks

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Symptom

Frequent “network error” toasts, or a task stuck on “reading console logs”.

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Fix

  1. Network error： Check local network and retry later; if many projects fail or it persists, contact superun support
  2. Task not progressing： Do not resubmit the same task repeatedly. Note project link, chat link, and start time; screenshot or record the state; contact support

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Mini Program white screen or lag

If opening a project in the Mini Program shows a white screen, lag, or failure:
  1. Open the same project in a browser
  2. Open it in the superun desktop client
  3. If web and desktop work, do not change project code for now; continue on web or desktop
  4. If all clients fail, note the project link and contact support

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”Run now” button missing

If consultation does not show Run now, or the button disappears after an update:
  1. Switch once between Idea / Preview： go to Idea, then back to Preview
  2. Or refresh the whole browser page and reopen the project
  3. If still missing, click Auto-fix and confirm Generate demo is selected

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How to report new issues

If you hit something else:
  1. Check whether this page already covers a similar fix
  2. Contact technical support
  3. Post in the community forum for help

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