Network troubleshooting guide

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Troubleshooting

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“Network error” toasts

• Frequent “Network error” messages
• Task stuck on “Reading console logs”

1. Wait： High load may clear in a minute or two
2. Test network： Visit https://net-test.superun.app/
3. Switch network： Try mobile hotspot or another connection
4. Refresh： Reload and retry
5. Clear cache： Clear browser cache

1. Wait 1–2 minutes
2. Run network test
3. Switch network if needed
4. Clear cache and retry

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Network error after Troubleshoot

• Network errors right after Troubleshoot
• Project feels stuck

1. Refresh： Reload the page
2. Troubleshoot again： Click Troubleshoot below the chat
3. Wait： Recovery usually takes seconds to minutes
4. Verify： Confirm the project is healthy

1. Refresh browser
2. Click Troubleshoot
3. Wait for auto-repair
4. Confirm project status

💡 Tip： Post-Troubleshoot network errors are often temporary — refresh and Troubleshoot again.

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Network errors during generation

• Network errors while generating
• Task stays “in progress”

1. Wait： During generation, you can ignore transient errors until the job finishes
2. Check result： After completion, verify the project
3. Troubleshoot： If issues remain, click Troubleshoot

💡 Tip： Mid-generation errors are often temporary — wait for completion before acting.