Network Troubleshooting Guide

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Troubleshooting

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Network Exception Prompt

• “Network exception” prompt frequently appears
• Task stuck in “Reading console logs” process

1. Wait for Processing: May be too many requests, wait a bit and it will be fine
2. Check Network: Visit https://net-test.superun.app/ to test network connection
3. Switch Network: Try switching network environment (e.g., use phone hotspot)
4. Refresh Page: Refresh page and retry
5. Clear Cache: Clear browser cache and retry

1. Wait 1-2 minutes, see if it recovers automatically
2. Test network connection
3. If still not working, switch network environment
4. Clear cache and retry