Intelligent Customer Service
Intelligent Customer Service adds an end-user support agent to your product. It answers after-sales and inquiry questions from a configured knowledge base, and can call business tools for order lookup, refunds, and human handoff. It emphasizes grounded answers and only confirming actions that actually succeeded.What it can do
- Answer from product docs, FAQs, policies, and support scripts.
- Cite sources for key conclusions; clearly say when the knowledge base has no basis.
- Connect business tools such as order lookup, refund, cancel, and human handoff.
- Confirm completion only after a tool returns a successful result.
- Escalate high-risk, over-permission, or policy-violating cases to a human.
Knowledge base, cloud computing, and business tools are prepared by superun as needed. You usually do not need to manage these dependencies yourself.
What to prepare
Enable in superun
1
Click Use
Open Intelligent Customer Service in the Skill Library and click Use in the top right.
2
Upload knowledge
Upload support scripts, FAQs, policies, and product guides.
3
Configure tools
Connect order lookup, refund, cancel, and human handoff as needed.
4
Debug and embed
Debug typical cases in chat, then embed the support entry in your product.
Usage principles
- Answers should be grounded in the knowledge base; do not invent unverified information.
- Business actions must run through server-validated tools.
- Never claim an action is done if the tool failed, is incomplete, or returned no result.
- Provide a human escalation path for high-risk, over-permission, or unhappy-user cases.
- Keep the knowledge base updated so policies and product rules stay current.
- Enabling or disabling this skill may change project code and consume compute credits.